Terms of Service

Effective Date: May 18, 2026  |  Last Updated: May 18, 2026

1. Acceptance of Terms

Welcome to irishz-ferries.com (the "Website"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and the operator of irishz-ferries.com ("Company," "we," "us," or "our") governing your access to and use of our website, booking platform, and all related travel services (collectively, the "Services").

By visiting our Website, creating an account, making a booking, purchasing tickets, or otherwise engaging with our Services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms in their entirety;
• You are at least 18 years of age or have the legal capacity to enter into a binding contract under Irish law;
• You accept our Privacy Policy, which is incorporated into these Terms by reference;
• Where you are making a booking on behalf of other passengers, you confirm that you have the authority to accept these Terms on their behalf and that all passengers are aware of and agree to these Terms.

If you are using our Services on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms, and in that case, "you" shall refer to both you and such entity.

2. Description of Services

irishz-ferries.com provides an online platform for the booking and management of ferry travel services. Our Services include, but are not limited to:

2.1 Ferry Booking Services

We facilitate the search, selection, and booking of ferry crossings for passengers and vehicles across routes serving Ireland, Great Britain, and mainland Europe. Our booking platform allows users to purchase passenger tickets, vehicle tickets, and cabin accommodations.

2.2 Ancillary Travel Services

We may offer additional travel-related services including, but not limited to:

• Travel insurance products offered through third-party providers;
• Port parking reservations;
• On-board dining and entertainment pre-booking;
• Luggage and freight forwarding services;
• Group and commercial vehicle booking services;
• Holiday and touring packages that incorporate ferry travel.

2.3 Account and Customer Management

Registered users may access a personal account through which they can manage bookings, view travel history, update personal information, and receive exclusive offers and promotions.

2.4 Information Services

We provide route information, timetables, port guides, travel advice, and other informational content to assist passengers in planning their journeys.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

3. User Obligations and Prohibited Activities

3.1 General Obligations

As a user of our Services, you agree to:

• Provide accurate, current, and complete information when creating an account or making a booking;
• Maintain the security and confidentiality of your account credentials and notify us immediately of any unauthorised use;
• Comply with all applicable Irish and international laws, regulations, and rules relating to ferry travel, including passport and visa requirements, customs regulations, and safety directives;
• Comply with the terms and conditions of any ferry operator whose services you book through our platform;
• Arrive at the port at the check-in time specified in your booking confirmation;
• Ensure that all passengers named in your booking carry the required valid identification and travel documents;
• Comply with all port authority and vessel safety requirements, including directions from crew and port staff.

3.2 Prohibited Activities

You must not use our Website or Services to:

• Engage in any unlawful activity or facilitate any illegal purpose;
• Provide false, misleading, or fraudulent information in connection with any booking or account registration;
• Attempt to gain unauthorised access to our systems, databases, or any part of our Website;
• Use automated tools, bots, scrapers, or other software to access, collect, or copy data from our Website without our express written permission;
• Engage in ticket touting, reselling, or transferring tickets in violation of our booking policies;
• Interfere with or disrupt the integrity or performance of our Website or Services;
• Transmit any viruses, malware, or other harmful computer code through our Website;
• Harass, abuse, or harm any other user, our staff, or any third party in connection with our Services;
• Engage in any activity that could damage, overburden, impair, or compromise our systems or security;
• Use our Services for any commercial purpose other than as expressly permitted by these Terms;
• Attempt to circumvent any pricing, booking, or ticketing system on our platform;
• Make speculative, false, or fraudulent bookings or bookings in anticipation of demand.

Violation of these prohibitions may result in the immediate termination of your account, cancellation of bookings without refund, and, where appropriate, referral to law enforcement authorities.

4. Intellectual Property Rights

4.1 Ownership

All content on irishz-ferries.com, including but not limited to text, graphics, logos, icons, images, audio and video clips, digital downloads, data compilations, software, and the overall design and arrangement of the Website ("Content"), is the property of the Company or its content suppliers and is protected by Irish and international copyright, trademark, and other intellectual property laws.

4.2 Permitted Use

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our Website and its Content solely for the purpose of using our Services for personal, non-commercial travel planning and booking. This licence does not include:

• Any resale or commercial use of our Website or its Content;
• Any collection and use of any product listings, descriptions, or prices;
• Any derivative use of our Website or its Content;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering tools.

4.3 Trademarks

Our trademarks, trade names, logos, and service marks may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks not owned by us that appear on our Website are the property of their respective owners.

4.4 User-Generated Content

To the extent that you submit any reviews, comments, feedback, or other content to our Website, you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in any medium. You represent and warrant that you own or have the necessary rights to such content and that it does not infringe any third-party rights.

5. Booking and Payment Terms

5.1 Booking Process

All bookings made through our Website are subject to availability. A booking is not confirmed until you receive a booking confirmation email. We reserve the right to decline any booking at our discretion.

5.2 Pricing and Fees

All prices displayed on our Website are in Euro (€) and include applicable Value Added Tax (VAT) where required under Irish tax law, unless otherwise stated. Prices are subject to change without notice until a booking is confirmed and full payment is received. Additional charges may apply for selected services, special requirements, or add-ons, and these will be clearly displayed during the booking process.

5.3 Payment

Payment for bookings must be made in full at the time of booking unless a specific instalment or deposit arrangement is offered and agreed upon. We accept payment by major credit and debit cards and other payment methods as indicated on our Website. By providing payment information, you confirm that you are authorised to use the payment method provided.

5.4 Consumer Right of Withdrawal (Cooling-Off Period)

Cancellation and refund rights for ferry bookings are governed by our separate Cancellation and Refund Policy, which forms part of these Terms. Please review that policy carefully before making a booking.

5.5 Amendments and Cancellations

Any amendments or cancellations to bookings must be made through our Website or by contacting our customer service team. Amendment and cancellation fees may apply depending on the fare type purchased and the timing of the request. Full details are set out in our Cancellation and Refund Policy.

5.6 No-Show Policy

Passengers who fail to check in by the required time and do not notify us in advance shall be treated as a no-show. No-show bookings are generally non-refundable unless the fare type expressly provides otherwise.

6. Limitation of Liability

6.1 General Limitation

To the fullest extent permitted by applicable Irish and European Union law, our total aggregate liability to you in connection with these Terms, our Website, or our Services, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by you for the specific booking giving rise to the claim.

6.2 Exclusion of Indirect Loss

To the fullest extent permitted by law, we shall not be liable for:

• Any indirect, incidental, consequential, special, or punitive damages;
• Loss of profits, revenue, or anticipated savings;
• Loss of business, contracts, or commercial opportunities;
• Loss of data or information;
• Any loss arising from your failure to comply with travel documentation requirements;
• Delays, cancellations, or disruptions to ferry services caused by adverse weather conditions, port closures, industrial action, government restrictions, or other circumstances beyond our reasonable control (force majeure);
• Actions or omissions of third-party ferry operators, port authorities, or other service providers;
• Losses arising from inaccurate information provided by you at the time of booking.

6.3 Statutory Rights Preserved

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any liability that cannot be excluded or limited under the Consumer Protection Act 2007, the Sale of Goods and Supply of Services Act 1980, or any other applicable Irish consumer protection legislation;
• Any rights you have as a consumer under EU Regulation 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway.

7. Disclaimers

7.1 As-Is Basis

Our Website and Services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. To the fullest extent permissible under Irish and EU law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose;
• Warranties that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• Warranties as to the accuracy, completeness, currency, or reliability of any information on our Website.

7.2 Third-Party Services

Our Website may contain links to or integrations with third-party websites, services, and providers. We do not endorse, control, or assume responsibility for any third-party content, services, or practices. Your use of any third-party services is at your own risk and subject to the terms and conditions of those third parties.

7.3 Travel Advice

We are not responsible for providing legal, medical, immigration, or customs advice. You are solely responsible for ensuring that you comply with all applicable entry requirements, visa obligations, health requirements, and customs regulations for your journey. We recommend consulting the relevant government authorities and checking the Irish Department of Foreign Affairs travel advice at www.dfa.ie before travelling.

7.4 Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under these Terms arising from circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather conditions, pandemics, epidemics, government actions or restrictions, port closures, strikes or industrial disputes (whether or not involving our employees), terrorist incidents, or other force majeure events. In such circumstances, we will use reasonable endeavours to notify you and to minimise any disruption to your travel arrangements.

8. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms;
• Your use of our Website or Services in a manner not authorised by these Terms;
• Any content you submit to our Website;
• Your violation of any applicable law, regulation, or third-party right, including any intellectual property, privacy, or consumer protection right;
• Any misrepresentation made by you in connection with your use of our Services;
• Your breach of any obligations owed to other passengers or third parties in connection with a booking made through our platform.

We reserve the right, at our expense, to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence of such claims.

9. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Ireland.

Subject to Section 10 (Dispute Resolution) below, you irrevocably agree that the courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation.

If you are a consumer resident in another EU member state, you may also benefit from any mandatory provisions of the law of your country of residence, and nothing in these Terms affects your rights as a consumer to rely on such mandatory local law provisions.

10. Dispute Resolution

10.1 Internal Complaints Procedure

If you have a complaint about our Services, we encourage you to contact us in the first instance using the contact details provided in Section 14 of these Terms. We will acknowledge your complaint within five (5) business days and aim to provide a substantive response within twenty-eight (28) calendar days.

10.2 Alternative Dispute Resolution (ADR)

In accordance with EU Regulation 524/2013 on Online Dispute Resolution (ODR) for consumer disputes, the European Commission has established an Online Dispute Resolution platform, which is accessible at https://ec.europa.eu/consumers/odr/. This platform provides an out-of-court resolution procedure for disputes between consumers and businesses established in the EU.

We are committed to participating in alternative dispute resolution procedures where required by law or where appropriate in the circumstances. Where ADR is not pursued or does not resolve the matter, disputes shall be referred to the courts of Ireland as set out in Section 9.

10.3 Consumer Rights

As a consumer in Ireland, you may also contact the Competition and Consumer Protection Commission (CCPC) for advice and assistance with consumer disputes. The CCPC can be reached at www.ccpc.ie.

For disputes relating specifically to ferry passenger rights, you may also contact the Commission for Aviation Regulation (CAR), which serves as the National Enforcement Body for EU Regulation 1177/2010 on passenger rights in sea and inland waterway transport in Ireland.

11. Term and Termination

11.1 Duration

These Terms shall remain in full force and effect for as long as you use our Website or Services. Certain provisions of these Terms, by their nature, shall survive termination, including without limitation the sections on intellectual property, indemnification, limitation of liability, disclaimers, and governing law.

11.2 Termination by You

You may terminate your account and cease using our Services at any time by contacting us at the details provided in Section 14. Termination of your account will not affect any outstanding bookings or obligations arising before the date of termination.

11.3 Termination by Us

We reserve the right to suspend or terminate your access to our Website and Services, with or without notice, if:

• You breach any provision of these Terms;
• We reasonably suspect fraudulent, abusive, or unlawful activity associated with your account;
• We are required to do so by law or court order;
• We decide to discontinue offering our Services.

Upon termination, your right to use our Services ceases immediately. Any bookings made prior to termination shall remain subject to our Cancellation and Refund Policy.

11.4 Effect of Termination

Termination of your account or these Terms does not affect any accrued rights or liabilities of either party, nor does it affect any provision that is expressly or by implication intended to continue in force after termination.

12. Changes to These Terms

We reserve the right to amend, update, or modify these Terms at any time at our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Where practicable, provide you with reasonable notice of the changes by email or by displaying a prominent notice on our Website;
• Require you to affirmatively accept the revised Terms before continuing to use our Services, where required by applicable law.

Your continued use of our Website or Services after the effective date of any revised Terms constitutes your acceptance of those revised Terms. If you do not agree with the revised Terms, you must stop using our Services. We recommend that you review these Terms periodically.

Changes to these Terms will not affect any bookings confirmed prior to the date of the change. Such bookings will continue to be governed by the version of the Terms in effect at the time of booking confirmation.

13. General Provisions

13.1 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable or, if such modification is not possible, shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect, and the invalidity or unenforceability of any particular provision shall not affect the validity or enforceability of the remaining provisions.

13.2 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other policies or notices published on our Website, constitute the entire agreement between you and us with respect to your use of our Services and supersede all prior agreements, understandings, representations, and warranties, both written and oral, with respect to our Services.

13.3 Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or of our right to enforce it at any time in the future. No waiver by us of any breach of these Terms by you shall be construed as a waiver of any subsequent breach.

13.4 Assignment

You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may freely assign or transfer our rights and obligations under these Terms, including in connection with a merger, acquisition, sale of assets, or operation of law, without restriction and without notice to you.

13.5 No Partnership or Agency

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, franchise, or agency relationship between you and us. Neither party shall have the power to bind the other or to incur obligations on the other's behalf without the other's prior written consent.

13.6 Data Protection

We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the Data Protection Acts 1988–2018, and all other applicable Irish data protection legislation. Our data protection practices are set out in full in our Privacy Policy. The Data Protection Commission (DPC) is the supervisory authority for data protection in Ireland and can be contacted at www.dataprotection.ie.

13.7 Notices

Any notices required to be given to us under these Terms must be sent in writing to our contact details provided in Section 14 below. We may give notice to you by email to the address associated with your account or by posting a notice on our Website.

13.8 Language

These Terms are drawn up in the English language. In the event of any inconsistency between the English version and any translated version of these Terms, the English language version shall prevail.

14. Contact Information

If you have any questions, concerns, or complaints about these Terms or our Services, please do not hesitate to contact us using the details below: